Clinic FAQS

We have compiled a list of our most frequently asked questions about TCM and acupuncture services available through our teaching clinic. Select a question from the list below for a complete explanation.

A.
Where is the clinic located?
B.
What are the clinic hours?
C. How do I book an appointment?
D.
What if I canít make it to my scheduled appointment?
E.
How much time should I set aside for a typical appointment?
F.
Who will be treating me?
G.
What can I expect during a typical appointment?
H.
How long will it take before I feel better?
I.
Is TCM covered by OHIP or other health insurance?
J.
How much does it cost?
K.
What form of payment is accepted?
L.
Is there anything I should do to prepare for my appointment?

Have we answered YOUR question? Click now to ask our staff a specific question not included in the list above.

A. Where is the clinic located?
700 Lawrence Ave W, Suite 433, Toronto, ON M6A 3B4

B. What are the clinic hours?
The TSTCM clinic operates by appointment only. Due to the large volume of requests, we recommend you to book an appointment ahead and we always do our best to book your appointment at the earliest time possible. Please click here for information about our newest clinic hours.

C. How do I book an appointment?
Call us at 416-782-9682 during our regular office hours 11 am to 8 pm on Wednesdays, and 9 am to 6 pm on other business days & Saturday. Six appointment time slots are available. The latest available time for new patients is 2 hours before the clinical hours. Please arrive 15 minutes prior to your scheduled appointment for your first visit and be on time for follow up treatments.

D. What if I canít make it to my scheduled appointment?
For your benefit, arriving early will ensure the timely treatments and avoid long period of waiting. If you cannot make the scheduled appointment, please call us at least 24 hours prior to your appointment to cancel or reschedule. (Note: failure to do so may result in a missed appointment charge.)

E. How much time should I set aside for a typical appointment?
Appointment times vary in length depending on various factors: how busy the clinic is, the patientís condition, the type of treatment necessary, etc. In general; however, a new patient takes about 90 to120 minutes for the initial visit. It takes approximately 60 minutes for a typical follow-up appointment.

F. Who will be treating me?
Generally speaking, patients who come to the TSTCM teaching clinic will be treated by interns who have received considerable training in both TCM theory and practice and passed strict examinations. There is usually more than one student in a group during your visit. However, there will be one primary intern who is responsible for recording your history and treatment with the assistance of another student and an observer. A fully qualified and well experienced TCM doctor or acupuncturist will always be in the clinic to supervise the student practitioners. Sometimes you may be treated by the supervisor for demonstration purpose only.

G. What can I expect during a typical appointment?
Please inform the front desk receptionist/student of your arrival and he/she inform the students assigned to you. You will be asked to complete and sign an application form for acupuncture/TCM services at your first visit. Please give the form to the receptionist upon completion. If required, ask the receptionist for assistance in filling out the form. The primary intern student will take you to a private room where you will be consulted and treated. This is a three-step process:

    1) Information gathering - we discuss the main reasons of your visit, look briefly at your medical history, ask a series of questions specifically related to TCM, examine your tongue, and check your pulse.

    2) Diagnosis - based on our analysis of the information you give us, we arrive at a TCM diagnosis.

    3) Treatment - based on our diagnosis, we will design a treatment plan tailored to your specific needs. This treatment plan may involve more than one aspect of TCM (acupuncture, herbs, tuina, etc.) and typically a number of follow-up appointments.

The supervisor will be informed and the studentís diagnose and treatment plan must be approved or modified before treatment is administered.

H. How long will it take before I feel better?
Results vary from person to person. A general rule of thumb is that acute/short-term conditions require fewer treatments than chronic/long-term conditions (although this is not always the case). 

I. Is TCM covered by OHIP or other health insurance?
TCM is not currently covered by OHIP, although some reimbursement may be available through private or employer healthcare plans. It is recommended that you check with your specific insurance provider prior to booking your appointment.

J. How much does it cost?
The price at the TSTCM clinic is very reasonable with many special offers available from time to time, such as package of treatments and/or special promotions.

The regular price is $35.00 per treatment. The cost for herbal medicine depends on the herbs prescribed.

K. What form of payment is accepted?
TSTCM currently accepts cash or cheque for payment. Credit/debit card payments are not available.

L. Is there anything I should do to prepare for my appointment?

  • Eat or drink as you normally would throughout the day prior to your appointment. Itís best not to overindulge immediately before a treatment, but donít deprive yourself of nourishment either.
  • If necessary, empty bladder/evacuate bowels before treatment.
  • Tongue diagnosis is an important part of TCM. Please refrain from brushing your tongue before an appointment.
  • Bring a list of any medications/supplements/herbs, etc that you are currently taking.
  • Wear loose-fitting clothing that is convenience for accessing to areas (such as arms, legs, abdomen and the back) of the body for treatments.

 

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